Shipping time was far too long from a uk based company.
Product itself is brilliant. Easy to fit. Shipping time totally lets the company down
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you're pleased with the product itself and found it easy to install. However, we're sorry to hear that the delivery time did not meet your expectations. Our products are manufactured and shipped from different warehouses across Europe to help ensure a smooth and efficient delivery process. We apologise for inconvenience caused.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you're pleased with the product itself and found it easy to install. However, we're sorry to hear that the delivery time did not meet your expectations. Our products are manufactured and shipped from different warehouses across Europe to help ensure a smooth and efficient delivery process. We apologise for inconvenience caused.