Your roller blind installation manual is next to useless. Some words would be useful !
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you found the roller blind installation instructions difficult to follow. While the pictorial format is designed to make the guide accessible across multiple languages, we understand that some installation steps can be unclear without additional written explanation.
Your comments have been shared with the relevant team, as we recognise that clearer guidance can make the installation process much easier and more straightforward. If you require any assistance with installation, our customer service team will be happy to provide support and guidance.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you found the roller blind installation instructions difficult to follow. While the pictorial format is designed to make the guide accessible across multiple languages, we understand that some installation steps can be unclear without additional written explanation. Your comments have been shared with the relevant team, as we recognise that clearer guidance can make the installation process much easier and more straightforward. If you require any assistance with installation, our customer service team will be happy to provide support and guidance.