My order confirmation was a document attached to an email without even a message, half of my order arrived two days earlier than expected so I wasn’t i, then the other half hasn’t arrived three weeks later. The instructions had a QR code to scan which led to the VELUX website. Surprisingly enough, I already knew where the VELUX website was because I had bought the blind from there.. what would’ve been helpful would’ve been a link to the actual instructions for the actual item that I had bought. Overall the experience suggested that VELUX is operating on 1990s technology, and I am now faced with the prospect of having to try to work out how to access customer service services to find out if/when I’m going to get the rest of my order
