All good but had to call support with a question on where my exiting window solar panel would relocate. Otherwise good website and on line order system.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that you found the website and online ordering process easy to use.
We’re also glad that our Customer Service team was able to assist with your question regarding the relocation of your existing solar panel. Thank you for taking the time to share your experience, and we’re pleased that, overall, everything went well.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that you found the website and online ordering process easy to use. We’re also glad that our Customer Service team was able to assist with your question regarding the relocation of your existing solar panel. Thank you for taking the time to share your experience, and we’re pleased that, overall, everything went well.