Velux gave a delivery estimate which had to be withdrawn and then delayed.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the delivery did not meet the original estimated timeframe and that the expected date had to be revised.
We apologise for the inconvenience caused and appreciate your patience.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the delivery did not meet the original estimated timeframe and that the expected date had to be revised. We apologise for the inconvenience caused and appreciate your patience.