I bought 2 identical blinds. 1 I fitted with no problems. The other has a manufacturing/assembly problem with the side rails. Customer service were very helpful and after a video chat replacements were ordered. HOWEVER I feel very disappointed that the delivery date for the replacement is estimated at 26-Aug. I feel this is an unacceptably long time. We bought the blinds because of the need to block out the sun in this extremely hot period so I'm sure you can imagine why this delay is so disappointing.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're pleased to hear that one of your blinds was installed without issue and that our customer service team was able to assist promptly and arranging a replacement. We're very sorry that the second blind had a manufacturing issue and understand your disappointment with the estimated replacement delivery date. We completely understand how disappointing it must be to have one blind working perfectly while being unable to fully enjoy the benefits of the second one, especially during a period when you need it most. We appreciate your patience while we resolve this and hope that your replacement arrives as quickly as possible.