My original blinds came with a useful handset to operate both blinds and windows. There is no mention of this item on the website now and no indication whether the replacement blinds will work with it. The operating instruction for the included wall mounted control are confusing. Because there aren’t any instructions, only a series of cryptic cartoons.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about the difficulties you've experienced. Having reviewed your case, we can confirm that a member of our Customer Service team attempted to contact you by phone earlier today but was unfortunately unable to reach you. An email has since been sent requesting some additional information so that we can better understand your concerns and provide the appropriate assistance. We would encourage you to reply to the email at your convenience, and our team will be happy to assist further and answer any questions you may have regarding your blinds and controls.