Missing screws and rubber seals. I visited local hardware shop to buy suitable screws
Instructions vague.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your order was missing screws and rubber seals.
We also appreciate your comments regarding the instructions. We understand how important clear and detailed guidance is, particularly when fitting products yourself, and we're sorry that the instructions did not provide the level of clarity you expected.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your order was missing screws and rubber seals. We also appreciate your comments regarding the instructions. We understand how important clear and detailed guidance is, particularly when fitting products yourself, and we're sorry that the instructions did not provide the level of clarity you expected.