I had 4 adapters as part of my order. Each came in separate outer packaging big enough to hold 18 adapters. Why weren’t they just put in one package??
Blinds, as always, first class!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you're pleased with the quality of the blinds and that they continue to meet your expectations.
We also appreciate your comments regarding the packaging of the adapters. We understand your concern about receiving multiple items in separate packages. Feedback like this is valuable as we continually review our packaging processes and look for ways to improve efficiency while ensuring products arrive safely.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you're pleased with the quality of the blinds and that they continue to meet your expectations. We also appreciate your comments regarding the packaging of the adapters. We understand your concern about receiving multiple items in separate packages. Feedback like this is valuable as we continually review our packaging processes and look for ways to improve efficiency while ensuring products arrive safely.