I still haven’t received my blinds as the delivery company keeps saying they are delayed. I am starting to think they have been lost. Evri is a very unreliable delivery agent and I would have second thoughts about ordering from you again if they are the only delivery option.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear about the concerns you had regarding the delivery of your blinds.
Following a review of your order, we can confirm that the delivery was completed successfully on 29/06/2026. We would also like to clarify that Parcel Force was the carrier responsible for delivering your order.
We understand how concerning delivery delays can be, and we apologise for any uncertainty this may have caused.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear about the concerns you had regarding the delivery of your blinds. Following a review of your order, we can confirm that the delivery was completed successfully on 29/06/2026. We would also like to clarify that Parcel Force was the carrier responsible for delivering your order. We understand how concerning delivery delays can be, and we apologise for any uncertainty this may have caused.