Very slow delivery, I contacted Velux customer service they never bothered to reply!! Tracking and delivery notice non existent!!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear about your experience with both the delivery and our customer service. This is certainly not the level of service we aim to provide. Your comments have been shared with the relevant teams for review, and we appreciate you taking the time to bring these issues to our attention.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear about your experience with both the delivery and our customer service. This is certainly not the level of service we aim to provide. Your comments have been shared with the relevant teams for review, and we appreciate you taking the time to bring these issues to our attention.