Yes please make sure you check what you send not much good without fitting kit
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your blind was delivered without the fitting kit.
Having reviewed your case, we can confirm that the missing components have been arranged and are currently being sent to you. We appreciate that the delay in receiving these parts is preventing you from installing your blind, and we apologise for the inconvenience this has caused.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your blind was delivered without the fitting kit. Having reviewed your case, we can confirm that the missing components have been arranged and are currently being sent to you. We appreciate that the delay in receiving these parts is preventing you from installing your blind, and we apologise for the inconvenience this has caused.