Thank you for your feedback. We're sorry to hear that you were unable to connect the product and ultimately decided to return the product.
If you experience any installation or connectivity difficulties in the future, we would encourage you to contact our customer service team, who will be happy to provide troubleshooting support and guidance.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you were unable to connect the product and ultimately decided to return the product. If you experience any installation or connectivity difficulties in the future, we would encourage you to contact our customer service team, who will be happy to provide troubleshooting support and guidance.