Thank you for your feedback. We're very sorry to hear that your delivery took 9 days to arrive. Delivery delays can have a real impact on plans, and we appreciate your disappointment. Your comments have been shared with the relevant team for review, and we thank you for taking the time to bring this to our attention.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that your delivery took 9 days to arrive. Delivery delays can have a real impact on plans, and we appreciate your disappointment. Your comments have been shared with the relevant team for review, and we thank you for taking the time to bring this to our attention.