Package was left outside neighbour's property 50 yards from mine.
Comment by veluxblindsdirect.co.uk:
We’re sorry to hear that your package was left outside a neighbour’s property rather than delivered directly to you.
We appreciate you bringing this to our attention and apologise for the poor delivery experience.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
We’re sorry to hear that your package was left outside a neighbour’s property rather than delivered directly to you. We appreciate you bringing this to our attention and apologise for the poor delivery experience.