The installation documentation provided is appalling and even when I was pointed to stuff on YouTube it didn’t really help. The staff on the help line are VERY good, but having to ring up is a bit much, especially when there are long waits to get through and the switchboard wasn’t working for a day
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that you found the installation documentation difficult to follow and that the online guidance did not provide the support you needed. We’re pleased to hear, however, that you had a positive experience with our Customer Service team and found them helpful. We also apologise for the wait times and the difficulties you experienced when trying to reach us.