DSV lost the parcel yet claimed it had been delivered. Replacement order will take yet another month to deliver, making it almost two month from ordering to delivery. As consequence i’ll reconsider VELUX as default option for my new roof window due to the unreliable delivery and potential damage.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating it must be to be told that a parcel has been delivered when it has not been received. We also appreciate how disappointing it is to face a further delay for the replacement order. This is not the level of service we aim to provide. While we’re pleased that you considered VELUX as your preferred choice for roof windows, we sincerely regret that the delivery experience has impacted your confidence in us. Thank you for your patience.