Delivery date was changed 3 times to at least 2 weeks later than original date given when order accepted. At least once, the date was changed without being informed. This was particularly significant as the heat reducing blinds were needed for the recent exceptional temperatures . The blinds were even then delivered at 10pm the day after the date indicated by the courier, Evri. Email contact with customer service promises an answer in 3 working days - not very helpful. On first occasion, a further ‘busy’ email was sent informing me that this had been extended by a further 2 days, beyond the delivery date promised at the time! ( but not achieved ). Only positive is that the product is well designed and easily fitted once I managed to get it, even if overpriced in my opinion even with discount.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about the repeated delivery delays and the lack of clear communication regarding changes to your delivery date. We also apologise for the courier delivering later than expected and for the delays you experienced when seeking updates from our Customer Service team. While we’re pleased to hear that you found the product well designed and easy to install once it arrived, we regret that the delivery and communication experience did not meet your expectations.