Very slow delivery, over £200 of goods were sent via EVRI who are terrible abandoned on door step, product boxes creased. Return confirmation for one item took 4 days and no info on how to return spend 15 minutes on phone to be told return arrangements may take another 2 weeks. Seriously these are great products but your logistics are a mess.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear about your experience with the delivery and returns process. We understand how frustrating it must have been to experience delays, receive packages in poor condition, and have items left unattended. We also apologise for the lack of timely communication regarding your return and the inconvenience caused by the extended return arrangements. This is not the level of service we strive to provide. We’re pleased to hear that you value the quality of our products, but we regret that the logistics and delivery experience did not meet your expectations. Thank you for taking the time to share your comments.