Previously I have tried to use the Velux website to find an installer but weeks passed without contact or help from Velux. Recently I placed an order for blinds but this experiences have been equally terrible with delays and substandard communication. It is also odd to send out this survey when all the product have not been delivered yet.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're truly sorry to hear about your experience. Following a recent discussion with our Customer Service team, we can confirm that all items from your order have now been delivered. We also took the opportunity to apologise for the delays experienced and thank you for your patience while the order was being completed.