Seemed to take a while to arrive, and one blind is slightly bent. The binds don't have any packaging beyond what they were supplied in.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the delivery took longer than expected and that one of the blinds arrived slightly bent.
We also appreciate your comments regarding the packaging. If the bent blind is affecting the product’s performance or appearance, please contact our Customer Service team with your order details and photos, and they will be happy to assist.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the delivery took longer than expected and that one of the blinds arrived slightly bent. We also appreciate your comments regarding the packaging. If the bent blind is affecting the product’s performance or appearance, please contact our Customer Service team with your order details and photos, and they will be happy to assist.