Thank you for your feedback. We're delighted to hear that you found the ordering process easy and that your blinds were delivered promptly.
Providing a smooth shopping experience and timely delivery is important to us, so it's great to know we met your expectations. Thank you for choosing our products and for taking the time to share your experience.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you found the ordering process easy and that your blinds were delivered promptly. Providing a smooth shopping experience and timely delivery is important to us, so it's great to know we met your expectations. Thank you for choosing our products and for taking the time to share your experience.