The price of the additional small plastic brackets (which were essential in order to fit the blind) was extortionate given that the price of the blind itself was already very high
Removing the red plastic retaining clips was not easy
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you were disappointed with the cost of the additional brackets and found the retaining clips difficult to remove during installation.
We appreciate your comments regarding both the pricing and installation experience, and your feedback has been shared with the relevant teams for review. If you experience any difficulties during installation in the future, our customer service team will be happy to provide guidance.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you were disappointed with the cost of the additional brackets and found the retaining clips difficult to remove during installation. We appreciate your comments regarding both the pricing and installation experience, and your feedback has been shared with the relevant teams for review. If you experience any difficulties during installation in the future, our customer service team will be happy to provide guidance.