I made a mistake with the colour for my screens but had to cancel the order and re-order to get the correct colour. Waste of time and effort all round.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear that correcting the colour selection was not a smoother process.
We understand how frustrating it can be to realise a mistake has been made and then have to cancel and place a new order rather than simply amend the existing one. We appreciate that this created additional time and effort for you.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear that correcting the colour selection was not a smoother process. We understand how frustrating it can be to realise a mistake has been made and then have to cancel and place a new order rather than simply amend the existing one. We appreciate that this created additional time and effort for you.