I felt the website was very easy to use fortunately we had our invoices to get all the part numbers, they are probably slightly more expensive than others on the market but they are easy to install and look great quality,
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you found our website easy to use and that you're pleased with the quality, appearance and ease of installation of your blinds. While we understand your comments regarding pricing, we're pleased that you feel the quality and fit help justify the investment. We appreciate your support and hope you continue to enjoy your new blinds.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you found our website easy to use and that you're pleased with the quality, appearance and ease of installation of your blinds. While we understand your comments regarding pricing, we're pleased that you feel the quality and fit help justify the investment. We appreciate your support and hope you continue to enjoy your new blinds.