The fitting clips arrived two days after the blind which was not helpful as they could have been dispatched much earlier
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the fitting clips arrived after your blind and understand how frustrating that must have been. Your comments have been shared with our logistics team as we are always looking for ways to improve the timing and coordination of our deliveries. Thank you for bringing this to our attention, and we hope you are now enjoying your new blind.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the fitting clips arrived after your blind and understand how frustrating that must have been. Your comments have been shared with our logistics team as we are always looking for ways to improve the timing and coordination of our deliveries. Thank you for bringing this to our attention, and we hope you are now enjoying your new blind.