My order was not fulfilled - I ordered 2 sets of the fixing brackets - these came separately to the blinds but only 1 set was delivered
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your order was incomplete and that only one set of fixing brackets was delivered when you had ordered two. This is certainly not the experience we aim to provide. If this has not already been resolved, please contact our customer service team and we'll be happy to investigate and put things right.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your order was incomplete and that only one set of fixing brackets was delivered when you had ordered two. This is certainly not the experience we aim to provide. If this has not already been resolved, please contact our customer service team and we'll be happy to investigate and put things right.