veluxblindsdirect.co.uk Reviews

Consumer Goods

(17246 public reviews)
Rating of  8.3  from 0 - 10
veluxblindsdirectcouk
2/10

I have no issue with your product but do have an issue with your delivery service. It took a long time to deliver and when it was delivered in an inappropriate manner by Royal Mail. Rather than deliver to my door as promised it was just left in a neighbour’s drive way. Royal Mail have let you down and I won’t be ordering any more whilst they are your delivery partners.

Comment by veluxblindsdirect.co.uk:

Thank you for your feedback. We're pleased to hear that you're happy with the product itself, but we're very sorry to learn that the delivery experience fell short of expectations. We understand how disappointing it must have been to experience delays and then have your parcel left in an unsuitable location rather than being delivered as expected. We appreciate you bringing this to our attention, as reliable delivery is an important part of the overall customer experience. Your comments will be shared with the relevant team for review.

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