Had an issue with the quality of the blind that I bought. I raised a case to have this reviewed but 5 days later I have had no response whatsoever.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear you're disappointed with the experience.
After reviewing the case, we can confirm that our Customer Service team responded on 11/07/2026 under ticket 16595151, requesting photographs of the issue and providing some troubleshooting guidance. At this time, we have not yet received a response to that request.
We would still very much like to help resolve this for you. Please check your email inbox for our message and reply so that the team can continue their investigation and work towards a solution.
We appreciate your patience and look forward to hearing from you.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear you're disappointed with the experience. After reviewing the case, we can confirm that our Customer Service team responded on 11/07/2026 under ticket 16595151, requesting photographs of the issue and providing some troubleshooting guidance. At this time, we have not yet received a response to that request. We would still very much like to help resolve this for you. Please check your email inbox for our message and reply so that the team can continue their investigation and work towards a solution. We appreciate your patience and look forward to hearing from you.