Your customer service is shockingly poor.
I have specified velux for over 30 years, this experience means I will look elsewhere in future.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We regret that your experience with our customer service did not meet the standard we are striving for. Your concerns are important to us, and we’d like the opportunity to improve and assist you further.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We regret that your experience with our customer service did not meet the standard we are striving for. Your concerns are important to us, and we’d like the opportunity to improve and assist you further.