The order was placed with an expected delivery time of 2-3 days on 26 June - today is 7 July no delivery yet
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback, and we're sorry to hear that you were disappointed with the delivery timescale for your order.
Having reviewed your order, I can see that your order confirmation, issued on 24th June, advised an estimated delivery date of 6th July. While we appreciate this was longer than you were expecting, this was the estimated delivery date provided when your order was confirmed.
I'm pleased to confirm that the tracking shows your order has now been delivered today, 7th July. We apologise for the short delay beyond the estimated delivery date and for any inconvenience this caused.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback, and we're sorry to hear that you were disappointed with the delivery timescale for your order. Having reviewed your order, I can see that your order confirmation, issued on 24th June, advised an estimated delivery date of 6th July. While we appreciate this was longer than you were expecting, this was the estimated delivery date provided when your order was confirmed. I'm pleased to confirm that the tracking shows your order has now been delivered today, 7th July. We apologise for the short delay beyond the estimated delivery date and for any inconvenience this caused.