Thank you for your feedback. We're sorry to hear you were waiting delivery for your blinds from yesterday which had an estimated delivery date of the 06.06.2027.
Having checked the tracking information, I can see that your order was sent in separate shipments. The first part was delivered on the 4th July, and the remaining items have since been delivered today, 7th July.
We apologise if it wasn't clear that your order would arrive in multiple deliveries. This happens when multiple products have been ordered and are shipped from various warehouse locations.
We hope you've now received everything expected and that you're pleased with your new blinds. However, if you believe anything is still missing or you have any questions, please don't hesitate to get in touch and we'll be happy to help.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear you were waiting delivery for your blinds from yesterday which had an estimated delivery date of the 06.06.2027. Having checked the tracking information, I can see that your order was sent in separate shipments. The first part was delivered on the 4th July, and the remaining items have since been delivered today, 7th July. We apologise if it wasn't clear that your order would arrive in multiple deliveries. This happens when multiple products have been ordered and are shipped from various warehouse locations. We hope you've now received everything expected and that you're pleased with your new blinds. However, if you believe anything is still missing or you have any questions, please don't hesitate to get in touch and we'll be happy to help.