I received an email say delivery delayed, new date we were going to be out so called customer service to rearrange, took ages to get through and agent made new date and delivery instructions only to have delivery arrive same morning! Complete waste of half an hour on phone and why didn’t they say they were coming?
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about the confusion and inconvenience caused by the delivery updates. We understand how frustrating it must have been to receive a delivery delay notification, spend time waiting to speak with Customer Service to rearrange the delivery, and then have the order arrive on the original day despite the changes discussed. We're sorry that the communication regarding your delivery was not clearer and that the arrangements made did not reflect the actual delivery outcome. Your comments have been shared with the relevant teams for review. Thank you for bringing this to our attention, and we apologize for the frustration caused.