Customer support agent excellent but I ha e only received one part of the order for the 2 parts of the heat blind GeForce my cabrio window. I was not warned they would come separately
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're pleased to hear that you found our customer support agent helpful.
We're sorry for the confusion regarding the delivery of your heat protection blind. Your order was dispatched in separate shipments, due to various warehouse locations in which products may be shipped. We appreciate that receiving only part of your order without expecting it can be concerning.
Our order confirmation sent at time of order does advise that orders may be delivered in separate shipments; however, we're sorry if this wasn't clear or if it caused any uncertainty.
I wish to reassure you that the estimated delivery date for the remainder of your order is the 09.07.2026. If there is anything still outstanding after 48 hours out with this estimate, please don't hesitate to get in touch with us.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're pleased to hear that you found our customer support agent helpful. We're sorry for the confusion regarding the delivery of your heat protection blind. Your order was dispatched in separate shipments, due to various warehouse locations in which products may be shipped. We appreciate that receiving only part of your order without expecting it can be concerning. Our order confirmation sent at time of order does advise that orders may be delivered in separate shipments; however, we're sorry if this wasn't clear or if it caused any uncertainty. I wish to reassure you that the estimated delivery date for the remainder of your order is the 09.07.2026. If there is anything still outstanding after 48 hours out with this estimate, please don't hesitate to get in touch with us.