The service from VELUX was excellent. The service from the delivery company, Evri, was atrocious. The goods were never delivered, stuck at an Evri depot. VELUX did very promptly refund my money , but if VELUX are going to use an independent delivery company they need to ensure the service matches that of. VELUX itself.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you found the service to be excellent and that our team was able to process your refund promptly when the issue arose. We're very sorry, however, to learn about your experience with the delivery service. We understand how frustrating it must have been for your order to become delayed and ultimately not be delivered after being held at the courier's depot. We appreciate your comments regarding the importance of a delivery experience that reflects the same standards of service customers expect from VELUX. Feedback like yours is extremely valuable, and we will share your concerns with the relevant teams as we continuously review our processes and delivery partnerships.