The screws provided are the cheapest and poorest design I have seen in years. I can’t hold the blind in place whilst trying to screw it in with these poor designed screws
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you were disappointed with the screws provided and found them difficult to use during installation. Your feedback has been shared with the relevant team for review as we are always looking for ways to improve our products and installation experience. If you continue to experience difficulties with the installation, we would encourage you to contact our Customer Service team, who may be able to provide further assistance.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you were disappointed with the screws provided and found them difficult to use during installation. Your feedback has been shared with the relevant team for review as we are always looking for ways to improve our products and installation experience. If you continue to experience difficulties with the installation, we would encourage you to contact our Customer Service team, who may be able to provide further assistance.