It was all simple, straightforward and smooth from choosing the blind, delivery and then fitting. Thanks
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that your experience was simple, straightforward, and smooth from start to finish.
Providing an easy and hassle-free experience is exactly what we strive for.
Thank you for choosing us and for taking the time to share your positive experience.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that your experience was simple, straightforward, and smooth from start to finish. Providing an easy and hassle-free experience is exactly what we strive for. Thank you for choosing us and for taking the time to share your positive experience.