My parcel has been missing for a week, on contacting yourselves I have not heard anything. Like you don’t care, I’m £50 out of pocket it’s hot and can’t open my windows. I understand things go missing but no communication.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear about your delivery experience.
After reviewing your case, we can confirm that you have been in contact with our Customer Service team and that a replacement order was arranged and successfully delivered on 10/07/2026.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear about your delivery experience. After reviewing your case, we can confirm that you have been in contact with our Customer Service team and that a replacement order was arranged and successfully delivered on 10/07/2026.