The hold to speak to an advisor was far too long. When I did get through he was helpful and the information provided was accurate. The reply I had after submitting a question on the contact form gave information which was not accurate unfortunately which was why I had to persevere with trying to speak to an adviser
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you experienced a longer-than-expected wait to speak with one of our advisors. We're pleased to hear that once you got through, the advisor was helpful and able to provide accurate information. However, we're sorry that the response you received through our contact form was not accurate and ultimately led to the need for further contact. Providing clear, consistent, and reliable information across all of our support channels is extremely important to us, and we regret that this was not your experience. Thank you for taking the time to bring this to our attention.