Thank you for your feedback. We’re sorry to hear that your order had not arrived when you left your review.
After reviewing your order, we can confirm that the estimated delivery date was 06/07/2026 and that your blinds were successfully delivered on 07/07/2026.
We apologise for any concern caused while you were waiting for your delivery and would like to thank you for your patience.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that your order had not arrived when you left your review. After reviewing your order, we can confirm that the estimated delivery date was 06/07/2026 and that your blinds were successfully delivered on 07/07/2026. We apologise for any concern caused while you were waiting for your delivery and would like to thank you for your patience.