Your team member who guided me to solve a problem I had installing my new blind was superb, he was very patient, knowledgable and helped me to sort the problem. I am very grateful for his help and the Velux blind looks superb! Would highly recommend .Thankyou
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
