why add a delivery free? There isn't another way to get them. Just include in the price
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We appreciate your view on delivery charges and understand that having a separate delivery fee may not be everyone's preference. Your comments have been shared with the relevant team, as we regularly review our pricing and delivery options to ensure we provide the best possible customer experience.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We appreciate your view on delivery charges and understand that having a separate delivery fee may not be everyone's preference. Your comments have been shared with the relevant team, as we regularly review our pricing and delivery options to ensure we provide the best possible customer experience.