The blinds have not been delivered and the tracking is incomprehensible
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. Having reviewed the delivery tracking, I wish to advise that the order was shipped from France and cleared customs with delivery made on 16.07.2026. We wish to thank you for your patience and apologies for the delay.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. Having reviewed the delivery tracking, I wish to advise that the order was shipped from France and cleared customs with delivery made on 16.07.2026. We wish to thank you for your patience and apologies for the delay.