Installation not easy on the first blind I fitted not too clear on the instructions. The second blind was much easier after leaning from the first blind.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that you found the installation instructions unclear when fitting the first blind. We understand how important clear guidance is, particularly for first-time installations.
We’re pleased to hear that the second blind was easier to install once you were familiar with the process. Your comments regarding the instructions will be shared with our team as we continue to improve our installation guidance and overall customer experience.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that you found the installation instructions unclear when fitting the first blind. We understand how important clear guidance is, particularly for first-time installations. We’re pleased to hear that the second blind was easier to install once you were familiar with the process. Your comments regarding the instructions will be shared with our team as we continue to improve our installation guidance and overall customer experience.