I found it a bit hard to follow the picture only installation instructions. A few words like ‘ invert window completely’ in the correct place would have helped.
I was fortunate to have the correct type of screwdriver bit to fit the screws
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're pleased to hear that you were able to complete the installation, but we're sorry that you found the picture-only instructions difficult to follow.
We appreciate your suggestion regarding the inclusion of brief written guidance alongside the illustrations.
Your comments have been shared with the relevant team for review as we continue to improve our installation instructions and overall customer experience.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're pleased to hear that you were able to complete the installation, but we're sorry that you found the picture-only instructions difficult to follow. We appreciate your suggestion regarding the inclusion of brief written guidance alongside the illustrations. Your comments have been shared with the relevant team for review as we continue to improve our installation instructions and overall customer experience.