Thank you for your feedback. We're sorry to hear that your order has not yet been received.
Our Customer Service team attempted to contact you to discuss this, however we were unfortunately unable to reach you. Having checked the tracking information, we can see that a delivery attempt was made on 06/07/2026, but the courier recorded that no one was available to receive the parcel. A calling card should have been left with instructions on arranging a new delivery date.
We have also sent you an email with details on how to rebook a delivery slot online. If you experience any difficulties with this, please don't hesitate to get in touch.
Thank you for your patience, and we hope your order will be with you very soon.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your order has not yet been received. Our Customer Service team attempted to contact you to discuss this, however we were unfortunately unable to reach you. Having checked the tracking information, we can see that a delivery attempt was made on 06/07/2026, but the courier recorded that no one was available to receive the parcel. A calling card should have been left with instructions on arranging a new delivery date. We have also sent you an email with details on how to rebook a delivery slot online. If you experience any difficulties with this, please don't hesitate to get in touch. Thank you for your patience, and we hope your order will be with you very soon.