I ordered a blind to replace a faulty/failed blind that in fairness was 20+ years old. The quality of the old Velux blind was superb. I was very unimpressed to discover that I would need to order a fitting kit at nearly £8 as, whilst my window was listed, it was considered "old" and the new blind needed the extra kit. At the time I thought that was a bit much, but assumed that some complex kit would arrive that justified the £8. When the kit arrived (some time after the blind), it was delivered in a box the size of a shoebox. Fair enough, it's £8 worth of kit! Except when I opened the shoebox, there was a plastic packet the size of an envelope and inside that were two plastic blocks the size of a coin and two little screws! £8 for that????? You must be having a laugh at the mugs who have to buy that because they have older windows! Come on Velux! Those bits cannot cost more than a couple of pennies. Include them with the blind and stop ripping your customers off. And to add to my pain the aluminium frame isn't a great fit (narrower than the old one so not a match to the adjacent windows) and the actual blind is not as good quality as the original. It's left a nasty taste in my mouth! Would I recommend someone buy the blinds? Only because they are a custom fit.
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations, particularly regarding the additional fitting kit required for older windows and the value you felt it offered. We appreciate your detailed comments, as they help us better understand our customers’ experiences and expectations.