Thank you for your feedback. We're sorry to hear that two of the blinds arrived with creased edges and understand your disappointment.
This is not the quality we want our customers to receive. We would encourage you to contact our Customer Service team and provide details of the affected blinds, along with photographs if possible. They will be able to review the issue and advise on the appropriate next steps.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that two of the blinds arrived with creased edges and understand your disappointment. This is not the quality we want our customers to receive. We would encourage you to contact our Customer Service team and provide details of the affected blinds, along with photographs if possible. They will be able to review the issue and advise on the appropriate next steps.