I cannot express how disappointed I am with the service from Velux, I ordered 3 blinds, this was relatively easy, I received tracking information as expected, unfortunately only 2 blinds arrived, I spent a lot of time contacting Roysl Mail to find missing items to no avail, this was Saturday (in fact 2 days earlier than scheduled) on Monday I contacted Velux, where it transpired that despite ordering and paying for 3 blinds only one blind had been sent from France, the staff were apologetic, she assured me I could fit the blind that arrived as there would not be any discrepancies in colour, she re-ordered the 2 missing blinds, and issued a discount on my order as I had to await another 20 days before the items could be delivered from France, I fitted the blind I had received with her assurances, however I was horrified to receive an email shortly afterwards advising me that my replacement order would not be issued on the timescale provided. I have heard absolutely nothing since. I am so disappointed in the level of service and support, , and as you can see this is not an isolated incident, as it has occurred twice within a few days, then zero contact from the support services, I have rated Velux 2, as despite the quality and ease of fitting the blinds, the overall experience is absolutely horrendous and stressful, no doubt I shall have to chase up information on what has happened to my order, and whether it will ever arrive, or whether I will have to remove the one blind I have fitted, obviously I cannot offer recommendations based on my experience.
