Delivered the wrong cooour blinds. No reply to email after 3 days still waiting for a response
Comment by veluxblindsdirect.co.uk:
Please accept our apologies for the delay in our response. We have now responded to your email, to advise of the next steps.
If you could please respond to the email, we can then action accordingly.
Apologies for any inconvenience caused.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Please accept our apologies for the delay in our response. We have now responded to your email, to advise of the next steps. If you could please respond to the email, we can then action accordingly. Apologies for any inconvenience caused.